FPRR
Of 95%
Reporting and Auditing
80% Faster
Reimbursement Per Procedure
12% Increase
Fast Facts
Urology and Oncology
11 Providers
20 Staff Members
Solutions
Advanced Analytics
Concierge RCM
Key Challenges
Climbing administrative overhead
The administrative and clinical burden associated with tracking codes, transcribing forms, remitting payments, and running reports were leading to dissatisfied staff and administrative overhead. With a high patient volume across a wide group, Corpus Christi needed a way to deliver integrated, coordinated care across all locations in a way that reduced administrative overhead.
Slow reporting process
Despite having an in-house billing team and a hands-on office administrator for the group, keeping tabs on the performance of the group was laborious, taking as much as a full day to run month-end reports, jumping between many different programs. With such laborious reporting processes, Corpus Christi lacked a way to check on performance in real-time.
Meeting the demands of value-based care
Physicians and staff at Corpus Christi needed an easier way to manage the patient flow and improve handoffs across the team and practices. With inefficient processes bogging down both physicians and front office, staff was not well aligned to support value-based care.
“We heard very impactful things about CareCloud from another large urology practice, we needed a solution that interfaced well and would support the growth of the practice.”
Denise Martinez, Medical Assistant, Corpus Christi Urology Group
Key Outcomes
Finding a partner for growth
In CareCloud, Corpus Christi found a solution that interfaced well with the urology-specific UroChart EHR, providing a solid foundation of practice management and billing support to support growth. As the group added physicians, opened a pharmacy, and implemented drugs, CareCloud was there to help scale billing without creating an administrative burden.
Advanced analytics drive performance
The powerful custom-reporting and analytics built into the CareCloud platform have helped deliver powerful insight into the financial, administrative and clinical performance of the entire group. Month-end reports now run 80% faster, while ad-hoc reporting provides critical checks for every stage of the revenue cycle to hone in specific data such as how quickly claims are submitted or revenue trends per office.
Support productivity & staffing success
Staff logs into the CareCloud command center to manage schedules, patient flow and the day-to-day administration of the practice. Greater efficiency in the process has allowed the group to see more patients per day. Understanding the impact staffing models have on practice success, Corpus Christi decided to outsource billing to CareCloud’s RCM experts, who helped boost the first pass resolution rate (FPRR) from 87% to 95%.
